Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you have got received a blunder from your local shipping service and would like to end your order, very first check your e-mail and/or spam filter this means you clicked upon the correct shipping address and/or URL. Once this provides been done, in case you are still thinking about continuing, just reply to the email with the information on your request and you should greatly appreciate any assistance you may offer. For technological issues, you may possibly need to get in touch with customer service via their particular telephone number: (Toll Free). Alternatively, if an individual have any some other questions, you may send us a good email and we all will try our best to be able to assist you.
Your package deal appear at your current door within more effective to ten working days. Please be aware that will shipping times might vary from one courier company to be able to another. It is therefore, Smok Novo 2 usually preferable to order with a trustworthy company. To aid ensure your bundle arrives safely, we always advise that will you sign your current parcel’s “Thanks Regarding Sending” section mainly because it arrives. Your regional delivery services are usually required to clearly display this personal confirmation on almost all sent items, which includes Element Vape products.
Once your parcel has arrived at your entrance, you will have to collect this as soon since possible. This is normally done simply by completing a self-addressed, stamped envelope with your return tackle and tracking quantity. Upon arrival, ensure that your unit is fully charged and prepared to begin using that immediately. Do not wait for your Aspect Vape product to be able to warm up; that cannot be stressed adequate, particularly in the case of rechargeable batteries.
As defined within the above passage, when shipping to be able to UK residents, delivery will probably be facilitated by certainly one of our nationwide network of courier companies, such since DPD, FED EX LOVER or UPS : but please allow for additional charges to be taken into consideration when placing your buy. Customers located within the Republic of eire are not authorized to buy online. Within most cases, consumers located within typically the Republic of Ireland will be not able to purchase the product with the use of credit credit cards or debit cards. We are currently going through some issues together with credit card scams in Europe and certain cases, payments made using these methods might be declined or even reversed. In add-on, all deliveries to be able to EU customers might be susceptible to fees and import duties.
Whenever shipping internationally, you should note that traditions procedures are really time-consuming and usually require the help of a great independent customs broker. In the situation of an brought in product, delivery occasions will be reliant on your courier’s international delivery service and transit periods may greatly surpass our internal delivery estimates. Should you be uncertain of expected transit times, please contact us immediately. International orders will typically arrive within three to five business days following payment has already been received.
For those questions concerning this matter, make sure you note that all questions should be focused towards our business headquarters. Should an individual need to make modifications or inquire about our services within general, you may do so at anytime during business hours, Monday through Friday, except Sunday, Wednesday, and Thursday. Should you have got any other concerns, you can either contact our consumer service team or perhaps one of our sales representatives on the main office. In case you prefer to location your order online, you are welcome to visit our website and follow the particular simple instructions supplied. All billing plus ordering information will certainly be provided in the click regarding a button.
As constantly, we strongly recommend that all purchases be paid with regard to entirely before shipping or delivery regarding products. Any adjustments to shipping or perhaps delivery policies will probably be clearly indicated upon receipt of repayment. In the celebration of a problem in any merchandise, please contact us right away for any return or substitute. As long as your satisfaction is our most important, all of us will work together with you to definitely make positive that you have the best digital products available.